Privacy Policy

In accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, promulgated by Dahir No. 1-09-15 of February 18, 2009, and under the supervision of the National Commission for the Control of Personal Data Protection (CNDP), Horizons Lointains (Dar L’Oussia) is committed to protecting the personal data of users of the website www.hoteldarloussia.com. This privacy policy details the terms and conditions for the collection, processing, storage, and protection of your personal data.

Identity of the Data Controller

The controller of personal data collected via the website www.hoteldarloussia.com is:
Company name: Horizons Lointains (Dar L’Oussia)
Legal form: Public limited company
Address: 04, Rue Mohamed Ben Messaoud, 44000, Essaouira, Morocco
Email: info@hoteldarloussia.com
Phone: +212524783756

Data Collected

We collect the following personal data, in accordance with the purposes described below:
– First and last name
– Email address
– Telephone number
– Postal address (if applicable)
– Booking information (dates, preferences, etc.)
– Browsing data (IP address, browser type, pages visited, etc.) via cookies or similar technologies

This data is collected when you:
– Make a reservation or request information via the website
– Complete a contact form
– Browse the website (subject to your consent for cookies)

Purposes of processing

The data collected is used for the following purposes:
– Managing reservations and service requests
– Responding to requests for information or support
– Improving the user experience on the website
– Statistical analysis of website traffic
– Sending commercial or promotional communications (subject to your prior consent)

Each processing operation is carried out in accordance with the principles of relevance, minimization, and purpose limitation, in accordance with Law No. 09-08.

Legal Basis for Processing

The processing of your personal data is based on the following legal bases:
– Your explicit consent (e.g., for the use of cookies or sending newsletters)
– The performance of a contract or pre-contractual measures (e.g., to process a reservation)
– Compliance with a legal obligation (e.g., data retention for accounting purposes)
– The legitimate interest of Horizons Lointains (Dar L’Oussia) (e.g., analyzing site traffic to improve performance)

Data Recipients

The data collected is intended exclusively for:
– Horizons Lointains (Dar L’Oussia), as the data controller
– Technical service providers necessary for the operation of the site (e.g., the host Mimhosting.com, located at 30 N GOULD ST STE R SHERIDAN, Wyoming 82801 Mimhosting.com)
– Moroccan public authorities, if required Legal

No transfer of personal data to third parties is made without your prior consent, except in cases provided for by law.

Data Transfer Abroad

As part of the website hosting by Mimhosting.com (USA), some data may be transferred outside Morocco. These transfers are governed by contractual clauses that comply with the requirements of the CNDP (French Data Protection Act), guaranteeing an adequate level of protection for your personal data.

Retention Period

Personal data is retained only for the period necessary for the purposes for which it was collected:
– Reservation data: 5 years for accounting purposes
– Contact data: until a deletion request is made or 3 years after the last contact
– Browsing data: 13 months maximum (for cookies)

After these periods, the data is either deleted or anonymized for statistical purposes.

Data Security

Horizons Lointains (Dar L’Oussia) implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
– Encryption of sensitive data
– Use of secure protocols (HTTPS)
– Restricting data access to authorized individuals only

The hosting provider Mimhosting.com also applies security standards that comply with international best practices.

Your Rights

In accordance with Law No. 09-08, you have the following rights regarding your personal data:
– Right of access: to view your personal data
– Right of rectification: to request the correction of inaccurate data
– Right of deletion: to request the deletion of your data, subject to legal obligations
– Right to object: to object to the processing of your data for legitimate reasons
– Right to portability: to receive your data in a structured format (if applicable)
– Right to define post-mortem directives: to organize the fate of your data after your death

To exercise these rights, please send your request to:
Email: info@hoteldarloussia.com
Address: 04, Rue Mohamed Ben Messaoud, 44000, Essaouira, Morocco
A response will be provided within one month, in accordance with the requirements of the CNDP.

Cookies

The website www.hoteldarloussia.com uses cookies to:
– Ensure the proper functioning of the website (technical cookies)
– Analyze traffic (analytical cookies)
– Offer personalized content (advertising cookies, subject to your consent)

You can accept or refuse cookies via the consent banner displayed during your first visit. You can also manage cookies through your browser settings.

Complaints

In the event of a dispute regarding the processing of your personal data, you can submit a complaint to the CNDP:
National Commission for the Control of Personal Data Protection
Address: Avenue Al Mouqaouama, Rabat, Morocco
Website: www.cndp.ma
Email: contact@cndp.ma

Policy Updates

This privacy policy may be updated to reflect legal developments or changes to the services offered. Any changes will be published on the website www.hoteldarloussia.com, and users will be informed by any appropriate means.

Contact

For any questions regarding this Privacy Policy, please contact us:
Email: info@hoteldarloussia.com
Address: 04, Rue Mohamed Ben Messaoud, 44000, Essaouira, Morocco
Telephone: +212524783756